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Effective Date: August 21, 2026

Last Updated: August 21, 2026
 

Restorative Medicine and Wellness, PLLC (“Restorative,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, online forms, communications, and related digital services.

This Privacy Policy applies to information collected through www.restorativemed.info. It does not replace our Notice of Privacy Practices, which governs how we use and disclose protected health information (“PHI”) in connection with patient care.

Information We Collect
 

Depending on how you interact with us, we may collect:

• Your name, mailing address, email address, and telephone number.

• Date of birth and other identifying information.

• Appointment requests and scheduling information.

• Information submitted through contact, consultation, or intake forms.

• Health, treatment, medication, and medical-history information that you voluntarily provide.

• Billing and transaction information. Payment-card information may be processed directly by a third-party payment processor and may not be stored by us.

• Insurance information, when applicable.

• Communications you send to us by email, telephone, text message, patient portal, or website form.

• Technical information, such as your IP address, browser type, device information, pages visited, referral source, and general website-usage information.

• Cookie, analytics, and similar technology data, when enabled.
   

Please do not submit sensitive medical information through a general website contact form unless the form is specifically identified as secure.
 

2. How We Use Information

We may use information to:

• Respond to questions and consultation requests.

• Schedule and manage appointments.

• Evaluate eligibility for services.

• Provide and coordinate healthcare or wellness services.

• Maintain patient and business records.

• Process payments and handle billing.

• Send appointment reminders, service-related notices, and requested communications.

• Operate, secure, maintain, and improve our website and services.

• Detect or prevent fraud, misuse, security threats, or unlawful activity.

• Fulfill legal, regulatory, licensing, and professional obligations.

• Send educational or promotional communications when permitted by law and consistent with your preferences.
   

Information collected as part of the patient-provider relationship may constitute PHI and will be handled in accordance with HIPAA, other applicable laws, and our Notice of Privacy Practices.
 

Cookies and Website Technologies
 

Our website may use cookies and similar technologies to support website functionality, understand general site usage, remember preferences, and improve performance.
 

We do not intentionally permit advertising or analytics technologies to use PHI for targeted advertising. Website vendors and tracking technologies must be appropriately evaluated before being placed on pages that collect or display patient information.
 

You may be able to limit cookies through your browser settings. Disabling cookies may affect certain website features.

How We May Share Information

We may disclose information:

• To employees, clinicians, contractors, and authorized personnel who need it to perform their duties.

• To service providers that assist with website hosting, appointment scheduling, secure communications, payment processing, information technology, record storage, or business operations.

• To healthcare professionals or organizations involved in your care, when authorized or legally permitted.

• To comply with a law, regulation, subpoena, court order, licensing requirement, or lawful government request.

• To protect the rights, safety, property, or security of our patients, staff, practice, website, or others.

• During a merger, acquisition, restructuring, or transfer of business assets, subject to applicable confidentiality and legal requirements.

• With your direction, authorization, or consent.
   

When required by HIPAA, we enter into business associate agreements with vendors that create, receive, maintain, or transmit PHI on our behalf.
 

We do not sell PHI. We do not exchange PHI for targeted advertising or disclose it for purposes prohibited by applicable law.
 

Text Messages and Email
 

If you provide your telephone number or email address, we may contact you regarding appointment requests, reminders, administrative matters, services you requested, or other communications you authorized.
 

Standard message and data rates may apply. You may opt out of promotional text messages by replying STOP, but you may still receive necessary non-promotional or patient-care communications where legally permitted.
 

Ordinary email and text messaging may not be fully secure. Do not use standard email or text messaging for emergencies or highly sensitive medical information. When available, use our secure patient portal for clinical communications.
 

Consent to receive promotional communications is not a condition of receiving medical care or purchasing services.

Data Security
 

We use reasonable administrative, physical, and technical safeguards designed to protect personal information. Nevertheless, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
 

If you believe information you provided to us has been compromised, contact us promptly at support@restorativemed.info.

Data Retention
 

We retain personal information for as long as reasonably necessary to provide services, maintain clinical and business records, fulfill legal and regulatory requirements, resolve disputes, and enforce agreements. Medical records are retained according to applicable federal and state requirements and professional standards.
 

Your Privacy Choices
 

Subject to applicable law, you may ask us to:

• Update or correct certain personal information.

• Stop sending promotional emails or text messages.

• Provide information about how certain personal information is handled.

• Address a privacy concern or complaint.
   

Rights involving your medical records and PHI are explained in our Notice of Privacy Practices. Certain records cannot be deleted when retention is required by law or necessary for legitimate clinical, regulatory, or legal purposes.

To submit a privacy request, contact us at support@restorativemed.info. We may need to verify your identity before fulfilling a request.
 

Children’s Privacy
 

Our website and services are not directed to children under 13 for independent use. We do not knowingly collect personal information online directly from children under 13 without appropriate parental or legal-guardian involvement. If you believe a child has submitted information improperly, contact us so we can review the matter.
 

Third-Party Websites and Services
 

Our website may contain links to websites, portals, payment platforms, pharmacies, laboratories, or services operated by third parties. Their privacy and security practices are governed by their own policies. We are not responsible for the content, availability, or privacy practices of independent third parties.
 

Changes to This Policy
 

We may revise this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through other appropriate means.
 

Contact Us
 

For questions or concerns about this Privacy Policy, contact:

Restorative Medicine and Wellness, PLLC
Telephone: (910) 900-5553
Email: support@restorativemed.info
Website: www.restorativemed.info
 

HIPAA PRIVACY STATEMENT
 

Restorative Medicine and Wellness, PLLC is committed to protecting the privacy and security of patients’ health information in accordance with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable federal and state laws.
 

When HIPAA applies, we may use or disclose PHI for treatment, payment, and healthcare operations, as well as for other purposes permitted or required by law. Other uses and disclosures generally require the patient’s written authorization.

Patients may have rights concerning their PHI, including the right to:

• Obtain a copy of their medical record.

• Request correction of certain information.

• Request confidential communications.

• Ask us to limit certain uses or disclosures.

• Obtain information about certain disclosures.

• Receive a paper or electronic copy of our Notice of Privacy Practices.

• File a privacy complaint without retaliation.
   

This website statement is a general summary and is not a substitute for Restorative Medicine and Wellness’s complete Notice of Privacy Practices. The full notice should explain how medical information may be used and disclosed, describe patient rights in detail, identify the practice’s legal duties, and provide complaint instructions.
 

To request the complete Notice of Privacy Practices or report a concern, contact our Privacy Officer at support@restorativemed.info
 

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MEDICAL AND LEGAL DISCLAIMER
 

General Information Only
 

The information presented on this website is provided for general educational and informational purposes only. It is not intended to replace an individualized medical evaluation, diagnosis, treatment plan, or advice from a qualified healthcare professional.
 

Viewing this website, submitting a contact form, sending an email or text message, requesting an appointment, or communicating with Restorative Medicine and Wellness, PLLC does not by itself establish a provider-patient relationship.
 

A provider-patient relationship is established only after the practice has accepted you as a patient and an appropriately licensed clinician has completed any evaluation, consent, documentation, and other steps required for care.
 

No Emergency Services
 

This website and its communication features are not monitored continuously and must not be used for emergencies.

If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department. If you are experiencing a mental-health crisis or are at risk of harming yourself or another person, call or text 988 or seek immediate emergency assistance.
 

Individual Results Vary

Information about medical weight management, wellness services, hormone-related care, peptide therapies, nutritional support, supplements, or other treatments does not guarantee results for a particular person. Results vary, and all treatments carry potential risks, benefits, limitations, contraindications, and alternatives. Eligibility for treatment is determined individually based on medical history, clinical evaluation, applicable prescribing requirements, clinician judgment, and state law.
 

Do Not Change Treatment Based on Website Content
 

Do not begin, stop, or change any medication, supplement, exercise program, nutrition plan, or medical treatment based solely on information found on this website. Consult an appropriately licensed healthcare professional who is familiar with your individual circumstances.
 

Accuracy and Availability
 

We make reasonable efforts to provide accurate and useful information, but medical knowledge, regulations, product availability, and treatment standards change over time. We do not warrant that website information is complete, current, error-free, or applicable to every individual. Services described on this website may not be available in every state. Clinical services are provided only when the treating professional holds the required license or other legal authority and when applicable Telehealth and prescribing requirements are satisfied.
 

Testimonials and External Links
 

Testimonials, reviews, case examples, and photographs reflect individual experiences and do not guarantee similar outcomes.

Links to outside websites are offered for convenience and do not constitute an endorsement or guarantee of the information, products, or services offered by third parties.
 

No Legal, Financial, or Insurance Advice
 

Nothing on this website constitutes legal, financial, tax, or insurance advice. Statements about insurance coverage, reimbursement, payment, eligibility, or regulatory matters should be independently confirmed with the applicable insurer, agency, attorney, accountant, or other qualified professional.
 

Acceptance
 

By using this website, you acknowledge that you have read and understood this disclaimer. If you do not agree, please discontinue use of the website.
 

Questions:
Restorative Medicine and Wellness, PLLC
2501 Bragg Boulevard Suite A-417
Fayetteville, NC 28303
(910) 900-5553
support@restorativemed.info

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